Event Registration & Support Officer

Event registration & support officer during the Polish Presidency of the Council of the European Union 2025 – Polish speaker mandatory

INCERT is a centre of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce.

INCERT also represents and defends Luxembourg’s national interests at European and international standardisation committees. Further information about INCERT can be found at www.incert.lu

JOB DESCRIPTION

• Point of contact for the organisers of events in relation with the functional remote support of a web application
• Close cooperation with the different organising entities, who will be in charge of the registration and accreditation process of their events;
• Training of the responsible organisers of events on the use of the software/web application (with support of expert team)
• Coordination of expert support with hardware providers
• Write incident report and answers to questions in English and polish

JOB FEATURES

• Offer Valid Until: 14 November 2024
• Type of Contract: Full-time (final contract type TBD, likely via a partner based in Poland)
• Duration of Contract: 01/12/2024 to 30/06/2025
• Benefits: Fixed salary + phone + laptop

REQUIREMENTS

• Fluency in written and spoken English (C1) and Polish (C1/C2) *;
• Knowledgeable with web applications and basic hardware;
• Customer-centric approach to technical support;
• Excellent verbal and communication skills;
• Interpersonal skills and intercultural competence in dealing with public entities, colleagues and management are a prerequisite;
• Flexibility and stress resistance;
• European nationality or EFTA (Iceland, Liechtenstein, Norway and Switzerland) or in possession of a work permit for Poland;

YOUR PROFILE – SOFT SKILLS 

We are looking for candidates who possess the following key behavioural competences:

• Demonstrated ability to adapt to new environments, changing circumstances and requirements (people, organisations, technical skills, …), to manage multiple priorities, and build new competences from these experiences;
• Be client oriented with excellent client’s interaction skills to understand and serve their business needs and contexts;
• Strong interpersonal and communication skills, with the ability to effectively communicate technical concepts to business experts;
• Ability to solve problems and a “can do” attitude 
• Proactive, multi-tasking, autonomous and very well-organised approach to work;
• Analytical mindset with the ability to solve issues and take decisions in a timely manner; 
• Be fully aligned with INCERT’s values; and 
• Act collaboratively with a high sense of confidentiality and integrity. 

We look forward to receiving your application and a letter explaining your interest in the position at the following email address: hrlux@incert.lu
The deadline for submitting CV’s falls on 14 November 2024!

Please note that LPCC (Luxembourg-Poland Chamber of Commerce) is not involved in the recruitment process for this position. We are solely promoting this job offer on behalf of the hiring company. We do not collect any personal data or CVs related to this job offer. Interested candidates should direct their applications and inquiries to the email address provided within the offer.